~8% sales tax added to sales in New York
All orders are shipped by USPS with a delivery confirmation. Handmade items are shipped within 1-6 business days and DIY supplies within 1-3 business days. Please note that business days do not include weekends or holidays. If you need your item sooner please contact me and we'll see what we can work out.
To prevent typographical errors I use the address provided during checkout as your shipping address. Please double check for accuracy. Customer is responsible for lost packages due to an incorrect address. If a change in address is required, it has to be emailed to me same day of purchase as my turnaround shipping can be immediate. Customer is responsible for reshipping if they give the wrong address.
DAMAGE DURING SHIPPING
If an item is damaged in shipment, please save all packing materials and take photos of the damage for insurance claim. Failure to cooperate in the claim process will result in no refund being issued.
ORDER NOT RECEIVED
In the event your package is marked as delivered, but you haven't received it, please let me know within 2 days so I can file a report with USPS to try and locate your package through GPS tracking. Waiting longer drastically decreases the chances of your package being located and retrieved and I won't be able to replace though I'll still file the misdelivered report with USPS for you.