~8% sales tax added to sales in New York
All orders shipped by USPS with a delivery confirmation. I will ship to the address given to on your Paypal account.
Handmade items are shipped within 5-7 business days and DIY supplies within 1-3 business days. Please note that business days do not include weekends or holidays. If you need your item sooner please contact me and we'll see what we can work out. .
If an item is damaged in shipment, please save all packing materials and take photos of the damage for insurance claim.
In order to save you money on shipping costs, I will use flat rate priority mail for heavy items like soap and candles whenever possible.
Refunds and Exchanges
Returns- If you find you would like to return an item you must contact me within 3 days of delivery. Returns will not be accepted without prior approval. Please see the following paragraph for exceptions. Item must be returned within 7 business days unopened and in original condition for resale. Opened and/or used products will not be refunded. Buyer is responsible for postage both ways and this will not be refunded unless the error is mine. Please note- If the original order was purchased using a free shipping coupon, the refund will be less my cost for shipping it to you and buyer is responsible for return shipping also..
*****Due to sanitary reasons I can not accept returns on fragrance or essential oils, bath and body products, including eye pillows (risk of pink eye,etc) or cat toys and beds. I want to be sure all my customers receive untampered with products of the highest quality. Custom/one-off orders are non-refundable unless the item is not as described.***********
Additional policies and FAQs
I will only use your shipping and billing address, and contact information
~To communicate with you about your order
~To fulfill your order
~For legal reasons (like paying taxes)